100% Unlimited Guarantee
We are confident that our product will bring a positive focus to your creativity and inspire your imagination. We want you to have a comfortable and risk-free experience when buying our product. If for any reason you change your mind, we are happy to offer a full refund. Our 100% Unlimited Guarantee means the Products can be returned any time after the purchase. This is in addition to your statutory consumer rights including the right to cancel within 7 days after receiving goods under the Consumer Protection Regulations 2000.
To return the product, simply get in touch by using the contact form. Once we authorise the return, we will email you a return address. Returns may take up to 14 days to process. Unfortunately any additional shipping costs are non-refundable .
Standard Delivery To Mainland UK
You will receive your goods within 3 to 5 working days from the day after placing your order. At Aaron Arts we believe in transparency and all orders to mainland UK are inclusive of postage.
Standard Delivery To Outside Of Mainland UK & Europe
Unfortunately we do not offer free delivery outside of mainland UK. Items ordered will be shipped via International delivery. International prices vary by country.
Delayed/ Lost Parcels
The vast majority of our UK orders arrive the next day. On rare occasions, Royal Mail items can get delayed. We cannot refund or resend Royal Mail orders until 15 days have passed since the day of posting. Within this time frame however, if an order has been delayed, we recommend you contact your local sorting office as especially in summer and Christmas periods, deliveries can be attempted but no card has been left. If you have received a card, and have been unable to arrange redelivery / collection within 7 days, the parcel will be returned to us, and we will have this resent for you.
There have been occasional lost parcels, once parcels are into the system, we have no control over them. All UK parcels are sent tracked and traced and require a signature. Any claim regarding a lost parcel MUST be made within 30 days of the date of order.
We offer totally secure online payments secured by Squarespace.
Your personal details are only ever used to handle the processing of your order. No other details are stored about your personal details or order history. We respect your privacy, and are totally against Spam in any form. Your details will never be sold, rented or passed to a third party.
As a UK company, all prices are shown in £ sterling. For international customers, please note that when you reach our payment provider, Stripe, you will be given the option to select your own currency, Paypal also shows the current exchange rate when you log in to your account.
Any Other Queries
We are here to answer any questions you may have about our sketchbook. Reach out to us and we'll respond as soon as we can. We check customer emails between 10am and 5pm. We believe in work-life balance, and because of that we do not answer emails over the weekend. Most emails are answered within two business days.